Refund & Cancellation Policy
📅 Last updated: September 10, 2025
Thank you for choosing ssw2.com. Because our products are digital and delivered instantly, we have established the following policy to ensure fairness for both our customers and ssw2.com.
1. Eligibility for refund
ssw2.com offers a 7-day satisfaction window for our exam preparation materials. A refund may be requested if any one of the following conditions applies:
- The refund request is submitted within 7 days of the purchase date.
- Progress in practice questions or study material is less than 5% of total content.
- No digital resources, PDF guides, or supplementary files have been downloaded to your device.
- A verified technical issue on our end prevents access to the content.
2. Grounds for refund rejection
A refund request will be automatically rejected if any of the following is detected:
- Multiple account registration — creating new accounts to repeatedly claim refunds for the same or similar products.
- Identity misrepresentation — providing false personal information during registration or when submitting a refund request.
- Chargeback abuse — filing a payment dispute or chargeback with your bank without first contacting our support team.
- Content misuse — sharing, distributing, or reproducing platform content in violation of our Terms & Conditions before requesting a refund.
- Progress falsification — any attempt to manipulate or reset learning progress data to appear eligible for a refund.
- Promotional abuse — purchasing under a discount or promotional code with the primary intent of requesting a refund.
ssw2.com reserves the right to permanently suspend accounts found engaging in fraudulent refund activity and to report such cases to relevant payment processors and authorities.
3. Methods, currency & fees
Refunds are processed according to the original payment method. Please note the following regarding partial refunds:
- Currency: All refunds will be issued in the same currency used during the original transaction. ssw2.com is not responsible for exchange rate fluctuations or additional conversion fees from your bank.
- Credit cards & digital wallets: Refunds will be credited back to the original source. Processing fees from the payment gateway may be deducted from the total refund amount.
- Konbini & bank transfers: Due to system limitations, these refunds are issued via bank transfer. Bank transfer fees and administrative fees will be deducted from the total amount.
To prevent abuse, ssw2.com automatically logs learning progress and account activity. This internal data is used as the primary evidence to verify refund eligibility.
4. Technical issues
If you experience significant technical issues — such as practice questions or flashcards being inaccessible — please contact our support team immediately. In cases of system failure on our end, a full refund will be considered regardless of the progress made.
5. Disputes & chargebacks
Before initiating a chargeback or payment dispute with your bank, please contact us first at support@ssw2.com and allow up to 3 business days for our team to resolve the issue. Chargebacks filed without prior contact may result in account suspension.
6. How to request a refund
Please email support@ssw2.com with the following details:
- Full name
- Registered email address
- Order ID
Approved refunds are typically processed within 5–10 business days. We respond to all refund requests within 2 business days.
7. Buyer acknowledgment
By completing your purchase on ssw2.com, you confirm that you have read and understood this Refund & Cancellation Policy, and you acknowledge that:
- You are purchasing a non-tangible, digital product that is delivered instantly upon payment.
- Refunds are only available under the conditions stated in this policy.
- You agree not to initiate chargebacks or payment disputes without first contacting our support team.
8. Policy changes
ssw2.com reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Changes will take effect immediately upon being posted on this page. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact & legal identity
Heights Wood A-103, 2-20-7 Misatodai, Narita-shi, Chiba 286-0013, Japan
📞 050-6863-9131 (Mon–Fri 10:00–17:00 JST)
✅ NIB: 1104260060175
Kalung, Jorong Kalung Tapi, Koto Tangah, Tilatang Kamang, Agam, West Sumatra 26152, Indonesia
📞 +62-888-0818-8815