Refund & Cancellation Policy（返金・キャンセルポリシー）
Last updated: October 2025 (JST)
Overview（概要）
Our refund and cancellation policy lasts 48 hours from the time of purchase. If more than 48 hours have passed since your purchase, we cannot offer a refund. This ensures fairness for all users and the sustainability of our learning platform.
Because our services are digital learning materials and online exam simulations, they differ from physical goods. Once a user has accessed the purchased content, it is deemed used and non-refundable under this policy.
Eligibility for Refunds（返金の条件）
- Refund requests must be submitted within 48 hours of payment.
- Your account must not have accessed or completed the purchased digital content.
- Send your refund request to support@ssw2.com including your order ID, registered email, and payment confirmation.
Requests submitted after 48 hours from purchase will not be accepted.
Non-Refundable Cases（返金不可のケース）
- Access to online exam simulations or downloadable content that has already been viewed, used, or accessed.
- Purchases made through discounts, coupons, or promotions unless otherwise stated.
- Gift codes or prepaid vouchers cannot be refunded.
Refund Procedure（返金手続き）
- We review each refund request to verify eligibility.
- You will receive an email notification of approval or rejection.
- If approved, refunds will be issued to the original payment method (e.g., credit card via Stripe/Komoju). If that is not technically possible, we may process a manual bank transfer.
Please allow up to 7 business days for the refund to appear in your account depending on your payment provider.
Refund Request Details（返金申請の詳細）
When requesting a refund, please email the following details to support@ssw2.com:
- Order ID, full name, registered email
- If a bank transfer is required: bank name, branch, account holder name, and account number
Late or Missing Refunds（返金が確認できない場合）
- Check your bank account again.
- Contact your credit card company; posting times may vary.
- Contact your bank; processing times differ by institution.
If you still have not received your refund after 7 business days, please contact us at support@ssw2.com.
Cancellations（キャンセル）
When a refund is approved, the associated user account and course access will be immediately canceled. Once canceled, the user loses access to all purchased courses, quizzes, and digital materials.
Fraud Prevention（不正行為の防止）
Accounts engaging in fraudulent activity (e.g., repeatedly registering and requesting refunds to gain free access) will be permanently suspended and not eligible for any refund.
Exchanges（交換）
We do not offer exchanges for digital products. However, if you experience a technical error or incorrect product access, contact us at support@ssw2.com and we will resolve it promptly.
Gift Codes（ギフトコード）
Gift codes and prepaid vouchers are non-refundable. For issues with redemption, please contact support.
Contact（お問い合わせ）
Email: support@ssw2.com
Phone: 050-6863-9131
Address: 2-20-7 Misatodai, Heights Wood A-103, Narita-shi, Chiba-ken, 286-0013, Japan