Refund & Cancellation Policy
Last updated: February 2026
1. Nature of Digital Delivery
All products sold on this platform are **digital assets**. Due to the nature of digital content, delivery is deemed to occur immediately upon successful payment processing.
Definition of Delivery: "Product Delivery" is strictly defined as the moment the customer gains access to the member dashboard, account, or any digital materials. Accessing these areas constitutes immediate consumption of the digital product.
2. Strict Refund Eligibility
To ensure fairness and protect our digital content, refund requests are permitted ONLY if all of the following conditions are met:
- The request is submitted within a maximum of 48 hours (2x24 hours) from the time of payment.
- No login activity has been recorded on the account since the time of purchase.
- No lessons, videos, quizzes, or exam materials have been accessed or viewed.
- No digital files or resources have been downloaded.
- The request is the first and only refund request for that specific transaction.
3. No-Refund Policy (Non-Eligible Cases)
Refunds will NOT be granted if:
- The user has logged into the account or dashboard.
- Any content (lessons, videos, quizzes, or exams) has been accessed.
- Any digital product file has been downloaded to a local device.
- The reason is a "change of mind" or personal preference.
- The customer failed an exam or did not achieve a desired result/score.
4. Financial Terms and Company Rights
- Processing Fees: Third-party payment gateway fees (e.g., Stripe, Komoju) are non-refundable. If a refund is approved, these fees may be deducted from the total amount.
- Abuse Prevention: The Company reserves the right to deny requests in cases of suspected fraud or policy violations. Our system logs all activity as evidence for dispute resolution.
- Finality: The Company’s decision regarding refund eligibility is final and binding.
5. How to Request a Refund
Requests must be sent via email to: support@ssw2.com
Submissions must be received within **48 hours** of purchase and include:
- Full Name (used at purchase)
- Registered Email Address
- Proof of Payment (Transaction ID or Receipt)
- A clear explanation of the reason for the request
Incomplete or late requests will not be processed. Requests showing account activity in our system logs will be denied automatically.
Contact Information
Email: support@ssw2.com
Address: 2-20-7 Misatodai, Heights Wood A-103, Narita-shi, Chiba-ken, 286-0013, Japan