Privacy Policy

Last updated: September 18, 2025 (JST)

Our website address is: https://ssw2.com.

At SSW2.com (“we”, “our”, “us”), we are committed to protecting your personal data and being transparent about how we collect, use, and share information. This Privacy Policy explains what data we process, why we process it, how long we keep it, and the rights you have as a user.

Who we are

SSW2.com is an independent online learning platform that provides practice tests and exam simulations for the Japanese Specified Skilled Worker (SSW2) exam.

Business Address: 2-20-7 Misatodai, Heights Wood A-103, Narita City, Chiba Prefecture, 2860013, Japan
Email: support@ssw2.com

Comments

When visitors leave comments (e.g., on posts or course reviews), we collect the data shown in the comments form, along with the visitor’s IP address and browser user-agent to help detect spam. An anonymized string (hash) derived from your email may be sent to the Gravatar service to check if you use it. After approval, your profile image (if any) is visible alongside your comment.

Media

If you upload images or other media, avoid uploading files with embedded location data (EXIF GPS). Visitors can download and extract location data from images posted online.

Cookies

We use cookies to improve functionality and remember your preferences. Examples:

If you leave a comment, you may opt-in to save your name, email, and website in cookies for convenience (typically lasts one year).
When you log in, we set cookies to save your login and screen preferences. Login cookies generally last two days; screen option cookies last one year. “Remember Me” may persist for two weeks; logging out removes login cookies.
Third-party cookies (e.g., from payment processors like Stripe and PayPal) may be used to secure transactions and prevent fraud.

Embedded content from other websites

Articles or course materials may include embedded content (e.g., videos, images, quizzes). Embedded content from other websites behaves as if you visited those sites directly. Those sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content if you are logged in to that site.

Who we share your data with

Payment Processing: We share limited data with trusted processors—Stripe and PayPal—to complete transactions. Typical fields include name, email, billing address, order ID, amount, and device/IP for fraud prevention. We do not store full card details on our servers.
Security & Spam Prevention: Visitor data may be processed by automated security and anti-spam services.
Legal Compliance: We may disclose data to comply with legal obligations, protect our rights, or assist in investigations.

Each provider operates under its own privacy policy. See: Stripe • PayPal.

We do not sell or rent your personal data to third parties.

How long we retain your data

Comments: Comments and metadata are retained indefinitely to recognize and auto-approve follow-ups.
User Accounts: For registered users, we store profile information they provide. Users can see, edit, or delete their personal data at any time (username cannot be changed). Site administrators can also view and edit that information.
Payment Records: Retained for as long as necessary to meet accounting, tax, and legal requirements.
Usage/Log Data: Device/IP, timestamps, and error logs are retained for up to 13 months for security, fraud prevention, troubleshooting, and service improvement, after which we delete or aggregate the data unless a longer period is required by law.

What rights you have over your data

If you have an account or have left comments, you may request an exported file of the personal data we hold about you, including data you provided to us. You may also request that we erase personal data we hold about you, subject to data we must retain for administrative, legal, or security purposes.

To exercise your rights, contact support@ssw2.com. We typically respond within 30 days and may request identity verification to protect your information.

Where your data is sent

Visitor comments may be checked through automated anti-spam and security services. Payment data is securely processed by Stripe and PayPal and may be transferred internationally, subject to applicable data protection laws and the providers’ safeguards.

Compliance with Japanese Law (APPI)

We handle Personal Information in accordance with Japan’s Act on the Protection of Personal Information (APPI). Subject to APPI, you may request disclosure, correction/addition/deletion, and suspension of use or provision of your Personal Information. To exercise these rights, contact support@ssw2.com. We may ask you to verify your identity for security purposes.

International data transfers & safeguards

Some processors (Stripe, PayPal) may store or process data outside Japan. When we transfer data internationally, we rely on contractual and organizational safeguards implemented by these providers (e.g., data processing agreements, encryption, and access controls) to protect your Personal Information.

Additional information we collect and why

Account Data: Name, email, and login credentials to create and manage your account.
Service Data: Quiz results, progress, and activity logs to provide and improve the learning experience.
Device/Usage Data: IP address, browser type/version, and pages visited for security and service improvement.

How we protect your data

We use industry-standard security measures, including encryption, access controls, and secure hosting. Sensitive payment information is handled by certified processors (Stripe and PayPal). While no method is 100% secure, we continuously improve safeguards to protect your data.

Refunds (Method & Processing)

Payments are processed by third-party providers (Stripe and PayPal). We do not store full card details on our servers.

Refunds will be issued to the original payment method whenever possible. If refunding to the original method is not technically possible, we will transfer the refund to the customer’s bank account. Please email your refund details (order ID, name, and bank information if applicable) to support@ssw2.com.

Refund eligibility and timing follow our Refund & Cancellation Policy. After 48 hours from payment completion, refund requests cannot be approved. Depending on your card issuer or bank, funds may take 5–10 business days to appear after we process the refund. For security, we may request identity verification to prevent fraud and ensure refunds are sent to the rightful owner.

Children’s privacy

Our Services are intended for adults or those with parental consent. If you believe a minor has provided us with personal data without consent, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect upon posting with the “Last updated” date above. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

Contact us

For privacy questions or requests, contact:
Email: support@ssw2.com
Phone: +81 70-9123-8859 / 050-6863-9131
Address: 2-20-7 Misatodai, Heights Wood A-103, Narita City, Chiba Prefecture, 2860013, Japan